When a customer breaks down, the vehicle comes back to your service lane.
A breakdown handled by a stranger is a repair you never see. With tow-to-dealer as the default, the customer, the vehicle and the warranty work all come home.
Service retention, starting on the shoulder of the road
Sold-unit courtesy roadside, service-loaner recovery, dealer trades and inventory moves, all on the same desk.
Tow-To-Dealer
Your store is the destination on file. Customers are told where the vehicle is going and when it will arrive.
Sold-Unit Courtesy Roadside
Jump start, tire change, lockout and fuel delivery for customers, with your store's name in the driver's text.
Loaner And Rental Recovery
Disabled loaners returned to your lot, not to the nearest yard.
Dealer Trades And Inventory
Scheduled moves between rooftops or from auction, quoted point to point.
Warranty Documentation
Photos, timestamps and the work order captured for warranty and goodwill claims.
Group Programs
Every rooftop on one program and one statement, with destinations set per store.
From the customer's call to your service drive
- Customer
Calls The Number On The Card
Vehicle, location and store identified. Courtesy coverage confirmed against the sold-unit list you maintain.
- SOS dispatch
Sets The Destination To Your Store
Customer told where the vehicle is going and what to expect. Service advisor notified if you want a heads-up.
- Network provider
Delivers To The Service Lane
Signed work order and photos captured at pickup and drop.
- SOS operations
Audits And Bills
Events itemized by store, customer and service on the monthly statement.
A roadside benefit that pays for itself in service revenue
- Destination rules per rooftop, including after-hours drop instructions.
- Service advisor notification when a customer vehicle is inbound.
- Monthly statement by store, customer and service.
- Per-event record with photos and work order for warranty and goodwill files.
- Customer communication that names your store, not ours.
Services Most Dealerships Use
Set Up A Dealership Program
One rooftop or a group. Tell us the stores, brands and markets and we will propose a program.
Partner With Us