Dispatch capacity for membership programs, on your terms.
Take our desk for overflow, for nights and weekends, for regions where your own network is thin, or for the whole program. Members are handled the way your program specifies, every time.
The calls you cannot staff for, and the ones you would rather not
Membership programs are judged on the worst night of the year. That is the night we are built for.
Overflow Dispatch
Calls route to us when your queue exceeds a threshold you set. Members never hear a hold message.
After-Hours Desk
Nights, weekends and holidays covered by the same dispatchers who work our accounts by day.
Regional Gap Coverage
States or metros where your provider network is thin, served through ours.
Full-Program Dispatch
The entire member line, end to end, with your program rules on our desk.
Member Updates By Text
ETA, arrival and completion, with STOP and HELP handling included.
Program Reporting
Volume, services, response and cost by region and period.
From the member's call to your monthly report
- Member
Reaches A Dispatcher
By direct line or overflow routing. Membership verified against the eligibility file or lookup you provide.
- SOS dispatch
Follows Your Program
Benefit limits, preferred destinations and escalation rules applied from your program document.
- Network provider
Serves The Member
Provider identity, ETA and completion shared with the member by text.
- SOS operations
Reports And Bills
Events audited, then itemized by member, region and service on the monthly statement.
Capacity without a second brand in front of your members
- Program document we build with you and dispatch from, covering benefits, limits, destinations and escalation.
- Overflow thresholds you control and can change with notice.
- Monthly report by member, region, service and provider.
- Per-event record available for any member inquiry.
- Dispute process with amounts held and resolution written to the ticket.
Services Most Clubs Cover
Discuss Overflow Or Full-Program Dispatch
Tell us your member count, regions and where the current program strains. We will propose scope and rates.
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