Privacy Policy
Effective date May 19, 2026. Contact details updated September 4, 2026.
This Privacy Policy describes how SOS Roadside ("SOS Roadside," "we," "us," or "our"), collects, uses, and protects information when you use our website, call our dispatch lines, or request roadside assistance services.
1. Information We Collect
When you contact us or request service, we may collect:
- Contact information — your name, phone number, and email address.
- Service information — your vehicle details, location, and a description of the assistance you need.
- Communication records — call recordings, text messages, and notes related to your service request, used to coordinate and document the job.
- Payment information — processed through our secure third-party payment processor; we do not store full card numbers on our website.
2. How We Use Your Information
We use the information we collect to:
- Dispatch and coordinate roadside assistance to your location.
- Communicate with you about your service request, including provider arrival times and status updates.
- Send invoices, receipts, and service confirmations.
- Improve our dispatch operations and respond to inquiries.
3. Text Messaging (SMS) Program
If you opt in, SOS Roadside may send you transactional text messages related to your service request, such as dispatch confirmations, provider arrival times, status updates, and receipts. Consent to receive text messages is optional and is never a condition of receiving roadside assistance.
- Message frequency varies based on your service activity.
- Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help.
No mobile information will be sold or shared with third parties or affiliates for promotional or marketing purposes. All of the data-sharing categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign, or your consent status, with any third party for purposes unrelated to delivering the roadside assistance service you requested.
4. How We Share Information
To deliver the service you request, we share necessary details (such as your location, vehicle, and the assistance needed) with the independent service provider dispatched to assist you. We may also share information with payment processors and other service vendors strictly as needed to operate our business.
We do not sell your personal information. As stated above, your mobile opt-in data and consent status are never shared with third parties for marketing purposes.
5. Data Retention
We retain service and communication records for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, and to resolve disputes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices
You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to applicable law.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes To This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
SOS Roadside
Email: support@sosroadside.com
Phone: (855) 706-7800