Roadside benefits fulfilled at the rate you negotiated, with the paperwork your claims team expects.
Policyholders call one number. We verify the benefit, dispatch within its limits, and hand your claims team a record that needs no follow-up call.
Benefit fulfillment without leakage
The costs that get out of hand in roadside programs are the ones nobody authorized: unnecessary tows, mileage overruns and storage. We control them at the point of dispatch.
Benefit Verification
Coverage confirmed on the call. Out-of-benefit work is quoted to the policyholder separately and never billed to you.
Mileage Control
Tow destination confirmed within the benefit's mileage cap, with overage handled per program rules.
Claim-Ready Records
Timestamps, work order, photos and the authorization trail on every event.
Overflow And After-Hours
Take our desk for nights and peaks, or for the whole program.
Cancellation And GOA
Recorded with timestamps and any provider fee disclosed in advance, so nothing is a surprise at audit.
Reconciliation
Monthly statement by policy, service and region, matched to your remittance.
From the policyholder's call to reconciliation
- Policyholder
Calls The Benefit Line
Identity and coverage captured on the call against the eligibility data you provide.
- SOS dispatch
Dispatches Within The Benefit
Service, destination and mileage confirmed against the limits. Anything beyond is disclosed to the policyholder before dispatch.
- Network provider
Completes And Documents
Signed work order and photos captured on scene; policyholder receives updates by text.
- SOS operations
Audits, Invoices, Reconciles
Each event reviewed before it appears on the statement. Disputes handled through a documented process with amounts held.
A program your auditors will not have questions about
- Negotiated rate card by service and region, reviewed on a schedule you set.
- Monthly statement by policy, event, service and provider.
- Event record with authorization trail, work order, photos and timestamps.
- Written dispute process with amounts held pending resolution.
- Policyholder communication by text, with STOP and HELP handling built in.
Services Most Programs Cover
Discuss A Benefit Program
Share your policy count, coverage terms and current provider. We will map coverage against your book and propose rates.
Partner With UsHow Disputes Are Handled
Our audit and dispute process is documented on the services page.
View Services